Microsoft has recently pulled the customer support page that offered the option to download Xbox One’s patch on a PC. The user can then update their Xbox One console through a USB device. The files and instructions to manually update the Xbox console offline was removed by Microsoft. The company says that it will work directly with the customers who need the option. Microsoft explained that the website was intended as a support tool that is aimed at helping the customers whose console is not connecting to Live due to some issues. These customers were still able to do the update with these instructions. Microsoft officials also said that they do not have any plans to put back this removed page.
These instructions were aimed at helping the Xbox One owners by allowing ways to update their gaming console without the need to connect to the Internet. Previously, Microsoft had listed a twenty-step guide that helps the users download the latest Xbox One firmware to a USB device and then use it to update the gaming console. But, Microsoft has now pulled the associated files and instructions to do this. To get the best experience, the Xbox One device will need a Day One update when the device is first switched on.
"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update,” said one of the Microsoft spokesperson to GameSpot. Microsoft had said previously that the new Xbox One console will do very little without the Day One update. Microsoft is trying to encourage the customers who might require an offline update to contact the Microsoft helpline directly. Because of the complexity of this customer support process we’ve actually removed the page and we will work with customers directly to make sure they have a smooth experience," they said.
Let us hope that this move from Microsoft will prove to be helpful to the Xbox One owners. After the initial release of the device, the sales of the console have much increased and the customers are much satisfied by the performance and efficiency of the device. If you wish to know more on the option to update the Xbox One console offline, you can contact the Microsoft helpline number. They will be able to provide you with more details on this news.
These instructions were aimed at helping the Xbox One owners by allowing ways to update their gaming console without the need to connect to the Internet. Previously, Microsoft had listed a twenty-step guide that helps the users download the latest Xbox One firmware to a USB device and then use it to update the gaming console. But, Microsoft has now pulled the associated files and instructions to do this. To get the best experience, the Xbox One device will need a Day One update when the device is first switched on.
"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update,” said one of the Microsoft spokesperson to GameSpot. Microsoft had said previously that the new Xbox One console will do very little without the Day One update. Microsoft is trying to encourage the customers who might require an offline update to contact the Microsoft helpline directly. Because of the complexity of this customer support process we’ve actually removed the page and we will work with customers directly to make sure they have a smooth experience," they said.
Let us hope that this move from Microsoft will prove to be helpful to the Xbox One owners. After the initial release of the device, the sales of the console have much increased and the customers are much satisfied by the performance and efficiency of the device. If you wish to know more on the option to update the Xbox One console offline, you can contact the Microsoft helpline number. They will be able to provide you with more details on this news.
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